REAQ (Reaching Every Athlete Quickly) is an athletic ID and recruiting network for high school athletes, run by REAQAPP LLC (“REAQ”, “we”). This policy explains what we collect, why, who can see it, and the choices you have. We collect what we need to run REAQ and nothing for advertising.
What we collect
Your account. Your name and email. If you sign in with Apple or Google, they confirm who you are and we never see that password. If you use email and a password, we store only a scrambled (hashed) version of the password.
Your profile. What you enter when you set up and edit your page.
- Athletes: name, date of birth, country and state, school, sport, position, graduation year, team level, and sport details such as bat and throw side or club team. Also your bio, a film link, your profile photo, and academic information such as GPA and test scores.
- Parents, coaches and recruiters: name, role, school or program, division, sports, bio and photo.
Stats and measurables. Season stats and measurables you record, such as height, weight, wingspan, vertical and sprint times, with the season or test they belong to. These are self-reported.
What you post and send. Highlight clips (the video, a still image from it, caption, game and date), comments on clips, and direct messages.
Who you know and what you do on REAQ.Follows, connections, saved athletes, blocks, parent and athlete links, team rosters and coach verification, love on clips, clip views, and when a recruiter or coach views an athlete's page. Also any reports you file and the reason you give.
Your device and how you use the app.
- A push notification token and a device ID, so notifications reach your phone.
- App activity, such as which screens you open and which features you use, and crash and error reports.
- Session replays that show how the app was used. Typed text, images and system pickers are masked on your device before anything is sent, and replay is switched off entirely on screens that show a child's information.
All of this is linked to your account, so we can fix problems you hit and understand how REAQ is used.
What we don't collect.
- Your phone's location. We also remove location information from videos you upload.
- Your contacts.
- Your search history.
- Payment information.
- Advertising identifiers.
How we use it
- To build your page and show it to the people it's meant for (see the next section).
- To run messaging, connections, follows, notifications and the feed.
- To apply NCAA recruiting contact rules, for example by not letting a college coach message an athlete before the date the rules allow.
- To keep REAQ safe (see “Safety and moderation”).
- To fix bugs, understand how REAQ is used, and decide what to build next.
We don't sell your data. We don't show ads, and we don't share your data with advertisers or data brokers.
Who can see your information
- A public athlete page (the default) can be seen by anyone with the link, including people without a REAQ account. Coaches, recruiters and other users can find it in search.
- A private athlete page stays findable by name, but its clips and details are visible only to people you approve as followers or accept as connections.
- Parentslinked to an athlete can see that athlete's page and messages as the athlete's settings allow. A parent can create and manage a page for their athlete until the athlete claims it.
- Messagesare visible to the people in the conversation, which can include an athlete's linked parents.
- Profile views:when a recruiter or college coach views an athlete's page, the athlete may see that someone from that program viewed it.
- Blocking someone hides you from each other.
Safety and moderation
- REAQ checks captions, comments, messages and bios for abusive or explicit language before they're posted, and rejects posts that contain it.
- Anyone can report a clip, comment, message or account.
- Our team reviews reports. When a report concerns a message or comment, we read it, and we may read the conversation around it.
- We may remove content that breaks our Terms and suspend or close the account responsible.
- We keep reports, and the content they concern, as long as we need them to keep REAQ safe.
Teens and parents
- REAQ is for people 13 and older. If you believe someone under 13 has an account, email support@reaqapp.com and we'll remove it.
- Many athletes on REAQ are 13 to 17. Parents can create and manage a page for their athlete, link to their athlete's account, and see their athlete's messages.
- College coaches and recruiters can contact athletes only within NCAA recruiting rules.
Service providers
These companies handle data for us, only to run REAQ:
- Convex: database and file storage, in the United States.
- Apple and Google:sign-in, and delivery of push notifications. A message or comment notification includes the sender's name and the first 140 characters of the text.
- Expo: sends push notifications to Apple and Google.
- Resend: sends account emails, such as sign-in codes and parent links.
- Sentry: crash and error reports.
- PostHog: app activity and masked session replays.
- Cloudflare: routes email to support@reaqapp.com.
- Vercel: hosts reaqapp.com.
How long we keep it, and deleting your account
Your information is kept while your account exists. You can delete your account at any time from Settings › Sign-in & security › Delete account. Deleting it removes:
- your profile and photo
- your stats, clips, comments and love
- your follows and connections
- your sign-in details, devices and notification settings
Some things are kept on purpose:
- Messages you sent are hidden from everyone but kept, so we can meet recruiting-rule and safety obligations.
- Reports are kept for safety.
- Service providers' records are deleted on their own schedules: crash and error reports up to 90 days, session replays up to 30 days, app activity up to 1 year, email delivery records 30 days, and push delivery records about a day.
A parent who deletes their account also deletes the pages they manage that the athlete has not claimed.
Your choices
- Edit your profile at any time.
- Make an athlete page private.
- Block anyone.
- Turn notification types on or off in Settings.
- Delete your account.
To ask for a copy of your data or for anything else about your privacy, email support@reaqapp.com.
Security
We use encrypted connections, store passwords only in hashed form, and limit who on our team can access your data. No system is perfectly secure, so we can't guarantee your information will never be accessed without permission.
Changes
We'll update this policy as REAQ changes. When the change is significant, we'll tell you in the app before it takes effect.
Contact
REAQAPP LLC, support@reaqapp.com.